HP OfficeJet Pro 8710 Driver & Setup Guide – Windows 11, Wi-Fi, Ethernet & Mac

The HP OfficeJet Pro 8710 is a multifunction business printer designed for printing, copying, scanning and faxing. It can be used over wireless or wired network connections and can also be connected directly to a computer.

If you are having trouble installing the OfficeJet Pro 8710, connecting it to Wi-Fi or Ethernet, printing from Windows, scanning documents or using fax functions, this guide covers the most common setup and troubleshooting situations.

Independent Support Notice: 123hp.co.uk is an independent technical support service. We are not affiliated with, sponsored by, or endorsed by HP Inc.

HP OfficeJet Pro 8710 Features

The OfficeJet Pro 8710 includes:

• Printing

• Copying

• Scanning

• Fax

• Wireless networking

• Ethernet networking

• USB connectivity

• Automatic two-sided printing

• Automatic document feeder

• Colour touchscreen

• Mobile printing support

HP’s current specification information identifies the OfficeJet Pro 8710 as a four-cartridge all-in-one and lists professional-mode print speeds of up to 22 ppm black and 18 ppm colour, with other modes capable of higher rated speeds.

What This Guide Covers

• OfficeJet Pro 8710 driver

• Windows 11 setup

• Windows printer installation

• Wi-Fi setup

• Ethernet setup

• USB setup

• Mac setup

• Scanner setup

• Automatic document feeder

• Fax setup

• Printer offline

• Printer not detected

• Not printing

• Scanner problems

• Network problems

• Print-quality problems

• Frequently asked questions

HP OfficeJet Pro 8710 Driver and Software

Use official HP resources when installing the printer software.

The official HP support page provides a User Guide, Getting Started Guide and Setup Poster, as well as extensive troubleshooting resources.

If the printer was previously installed, don’t automatically assume that downloading another driver will fix the problem.

The problem could instead be:

• Windows printer configuration

• Network connection

• Old printer entry

• Stuck print queue

• Firewall configuration

• USB connection

• Failed software installation

HP OfficeJet Pro 8710 Windows 11 Setup

To set up the printer on Windows:

1. Turn on the printer.

2. Make sure the printer is ready.

3. Connect the PC to the intended network if using Wi-Fi or Ethernet.

4. Start the printer installation.

5. Select OfficeJet Pro 8710.

6. Complete the software setup.

7. Add the printer to Windows.

8. Print a test page.

If Windows detects the printer but cannot complete installation, the problem may be related to the Windows printer environment rather than the printer hardware.

HP OfficeJet Pro 8710 Wi-Fi Setup

Wireless setup allows multiple computers and mobile devices to access the printer through the network.

If Wi-Fi setup fails:

• Check the router.

• Check the wireless password.

• Confirm the printer’s network status.

• Check the computer’s network.

• Move the printer closer to the router during setup.

• Check whether the printer was previously connected to another network.

HP’s current support documentation includes dedicated troubleshooting for Wi-Fi connection loss after router/network changes and unsuccessful network installations.

HP OfficeJet Pro 8710 Ethernet Setup

Ethernet can be particularly useful in an office environment.

A wired network connection can allow the printer to communicate with computers through the local network without depending on the printer’s Wi-Fi connection.

If the printer is not detected over Ethernet, check:

• Ethernet cable

• Router/network switch

• Network connection

• Printer IP address

• Windows network settings

• Firewall configuration

HP provides a dedicated Ethernet troubleshooting resource for this printer series.

HP OfficeJet Pro 8710 USB Setup

A direct USB connection can be useful for a single-computer installation or for diagnosing network problems.

If USB setup fails, Windows may display errors such as:

• Driver unavailable

• Unknown device

• Device setup failed

• Printer not detected

HP’s current support library specifically includes troubleshooting for failed USB installation and Windows built-in driver problems.

HP OfficeJet Pro 8710 Scanner Setup

The OfficeJet Pro 8710 can scan documents using its scanner and automatic document feeder.

If scanning is not working:

1. Check that the printer is turned on.

2. Confirm the printer appears on the computer.

3. Check the connection.

4. Open the supported scanning software.

5. Select the OfficeJet Pro 8710.

6. Try a basic scan.

If the printer prints but the scanner is not detected, the problem may be limited to the scanner software or network communication.

HP’s current support resources include troubleshooting for scanner detection, scanner failure and missing scan options.

HP OfficeJet Pro 8710 ADF Problems

The automatic document feeder is useful when scanning or copying multiple pages.

Problems can include:

• Paper not feeding

• Multiple pages feeding together

• Document stopping halfway

• Crooked scans

• Paper jams

Check that documents are positioned correctly and that the feeder path is clear.

If the same problem occurs repeatedly with correctly loaded paper, further inspection may be necessary.

HP OfficeJet Pro 8710 Fax Setup

Fax functionality requires the correct telephone/fax connection and configuration.

If faxing fails, possible causes include:

• Incorrect telephone connection

• Fax configuration

• Communication problem

• Fax settings

• Line problem

The OfficeJet Pro 8710 support resources include dedicated fax troubleshooting and fax setup information.

HP OfficeJet Pro 8710 Printer Offline

An OfficeJet Pro 8710 may show offline after:

• Router replacement

• Network password change

• IP address change

• Windows update

• Printer software changes

• Network configuration changes

Before reinstalling the printer, determine whether the printer is actually connected to the network.

HP OfficeJet Pro 8710 Not Printing

Check:

• Printer status

• Print queue

• Selected printer

• Network connection

• Paper

• Ink

• Printer software

If one computer cannot print while other computers can, the problem may be specific to that computer rather than the printer.

HP OfficeJet Pro 8710 Print Quality Problems

Common symptoms include:

• Faded text

• Missing colours

• Streaks

• Blurred documents

• Incorrect colours

• Poor photographs

The correct troubleshooting method depends on whether the problem appears in black, colour, photographs or copies.

HP OfficeJet Pro 8710 Frequently Asked Questions

Does the OfficeJet Pro 8710 support Wi-Fi?

Yes.

Can I connect the OfficeJet Pro 8710 through Ethernet?

Yes. HP provides Ethernet setup and troubleshooting resources for this printer series.

Does the OfficeJet Pro 8710 print on both sides?

Yes. HP lists automatic duplex printing.

Does the OfficeJet Pro 8710 scan?

Yes.

Does the OfficeJet Pro 8710 fax?

Yes.

Why is my OfficeJet Pro 8710 offline?

The printer may have lost network communication or Windows may be using an old printer configuration.

Why can’t Windows find my OfficeJet Pro 8710?

Check the printer’s network connection, Windows network and printer installation.

Need Help With HP OfficeJet Pro 8710?

Our independent printer support service can assist with:

• Windows 11 installation

• Driver/software installation

• Wi-Fi setup

• Ethernet setup

• USB setup

• Mac setup

• Printer offline problems

• Scanner problems

• ADF problems

• Fax problems

• Printer not detected

• Printing errors

Contact our independent support team for assistance with your HP OfficeJet Pro 8710.

Last reviewed: September 2026